FAQs

Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Here, we answer your most common questions about our brand, products, and policies. If you don’t find the information you’re looking for, feel free to reach out through our contact us page.

1. What is Don’t Overlook the Community Clothing about?
We are a clothing brand rooted in community empowerment, self-expression, and cultural pride. Our mission is to create high-quality apparel that inspires individuals while giving back to the communities that shape us.

2. How can I place an order?
Simply browse our **[Shop](#)** page, select the items you love, choose your size and color, and click “Add to Cart.” When you’re ready to check out, follow the prompts to complete your purchase.


3. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways.

4. How long will it take to receive my order?
Orders are typically processed within 2–5 business days. Shipping times vary depending on your location:
- Domestic orders: 5–7 business days
- International orders: 7–14 business days

You’ll receive a tracking number once your order ships.

5. Can I make changes to my order after placing it?
Unfortunately, we cannot modify orders once they are placed. Please double-check all details before completing your purchase.

6. What is your refund and return policy?
We **do not offer refunds or accept returns under any circumstances.** Please review our product descriptions, sizing guides, and other details carefully before purchasing. If you have questions about a product, contact us before completing your order.

7. Do you offer discounts or promotions?**
Yes! Sign up for our email newsletter to receive exclusive discounts, updates, and early access to sales.

8. Do you ship internationally?
Yes, we ship worldwide! International shipping rates and delivery times vary depending on your location. Please note that customs fees and taxes may apply.

9. How do I know what size to order?
Refer to our size guides for detailed measurements to find your perfect fit. If you’re still unsure, reach out to us for assistance.

10. How can I contact customer service?
You can contact us via our contact us page or email us at dontoverlookthecommunity@gmail.com We’ll do our best to respond within 1–2 business days.

11. How does your brand give back to the community?
We partner with local organizations to support initiatives focused on education, mentorship, and empowerment. A portion of our proceeds goes directly toward these efforts.

12. Do you offer custom designs or collaborations?
We love collaborating with like-minded individuals and organizations. Contact us to discuss custom designs or partnership opportunities.

If you have any additional questions, don’t hesitate to reach out. We’re here to help!